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	<title>Customer Facing Systems</title>
	<link>http://www.blog.cfsystems.org</link>
	<description>Where your business connects with your customer</description>
	<lastBuildDate>Thu, 05 Feb 2009 18:35:23 +0000</lastBuildDate>
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	<language>en</language>
	
	<item>
		<title>Packing &#038; Moving</title>
		<description><![CDATA[We&#8217;re in the process of packing and moving right now (I expect to actually move in about a week), so while I&#8217;ll try to post some updates during that time, problems with Internet access and such will likely cause difficulty getting online. I&#8217;ll be picking up again for sure once we&#8217;re settled in our new [...]]]></description>
		<link>http://www.blog.cfsystems.org/2009/02/packing-moving/</link>
			</item>
	<item>
		<title>How well do you support your customer facing people?</title>
		<description><![CDATA[A recent incident raised again the issue of supporting the people who speak directly to people. The systems that support them are exceptionally important, but all too often are difficult to handle. Here is the incident as it happened:

I walked into a facility locally to pay a bill. Went to the customer service desk where [...]]]></description>
		<link>http://www.blog.cfsystems.org/2009/01/how-well-do-you-support-your-customer-facing-people/</link>
			</item>
	<item>
		<title>SMART Goals</title>
		<description><![CDATA[Ever heard of SMART Goals? I&#8217;ve seen several variations on the title, but it&#8217;s used something like this:



S - Specific
M - Measureable
A - Achievable
R - Relevant
T - Time dimensioned


Most people think of them as important for things like life goals or large projects, but you need to think about them even for small projects.
There are [...]]]></description>
		<link>http://www.blog.cfsystems.org/2009/01/smart-goals/</link>
			</item>
	<item>
		<title>Moving in the next week</title>
		<description><![CDATA[I&#8217;ll be moving in the next week, so there will likely be some interruption in my posting schedule. I&#8217;ll try to get some posts ready to go, but no promises.
]]></description>
		<link>http://www.blog.cfsystems.org/2009/01/moving-in-the-next-week/</link>
			</item>
	<item>
		<title>Take a look at my other blogs</title>
		<description><![CDATA[If you find this interesting, try these

Writing for Techies - my collected notes and thoughts on writing, speaking, and communicating in general
Antennas, Modeling, and More - Antennas, Propagation, and Low Power operation are my interests in Amateur Radio. Here is where I talk about them
In2SciFi - My personal thoughts on a wide range of topics [...]]]></description>
		<link>http://www.blog.cfsystems.org/2009/01/take-a-look-at-my-blogs/</link>
			</item>
	<item>
		<title>SPAM is Amazing!</title>
		<description><![CDATA[Since I started this blog, I&#8217;ve been trapping spam and rejecting it before it gets posted. I&#8217;m amazed at how much there is targeting blogs like this one. There is no discrimination, no attempt to get it to any sort of right place. Further, there is no apparent concern that it doesn&#8217;t get posted, just [...]]]></description>
		<link>http://www.blog.cfsystems.org/2009/01/spam-is-amazing/</link>
			</item>
	<item>
		<title>Project Management - the PMBOK</title>
		<description><![CDATA[Project Management Body of Knowledge (PMBOK)
PMI, the Project Management Institute was founded in 1969 by a group of 5 people and has expanded over the years to the point where it is now accepted by the American National Standards Institute (ANSI) as a standards developer. It is a membership organization and considers itself to be [...]]]></description>
		<link>http://www.blog.cfsystems.org/2009/01/project-management-the-pmbok/</link>
			</item>
	<item>
		<title>Project Management 101</title>
		<description><![CDATA[Basic Project Management
Project Management exists on many levels and with many degrees of complexity. For example, at one end of the scale, I learned project management in the Navy, training to use PERT systems in shipyards on New Construction. I was on USS Enterprise during refueling and USS Virginia when it was built. Building something [...]]]></description>
		<link>http://www.blog.cfsystems.org/2009/01/project-management-101/</link>
			</item>
	<item>
		<title>Too Many Technologists in Technology</title>
		<description><![CDATA[WOW! I didn&#8217;t see this one coming, but it&#8217;s been too long in coming &#8221; &#8230; there are too many technologists in technology&#8221;. I found this in the article &#8216;Memo to Vendors: Here&#8217;s How to Build a Winner&#8216; by Mike Elgan of Computerworld writing for PCWorld. It&#8217;s the case not only for software systems, it&#8217;s [...]]]></description>
		<link>http://www.blog.cfsystems.org/2009/01/too-many-technologists-in-technology/</link>
			</item>
	<item>
		<title>Customer Experience Marketing &#038; Customer Facing Systems</title>
		<description><![CDATA[I was reading the editorial on CRMToday&#8217;s web site by John Stanhope about Customer Experience Marketing. I was particularly impressed with his definition:

&#8220;Customer Experience Marketing (CEM) is a subset of an organization’s overall customer experience management strategy and drive to become customer-centric. CEM is about managing every single part of the interaction and experience a [...]]]></description>
		<link>http://www.blog.cfsystems.org/2009/01/customer-experience-marketing-customer-facing-systems/</link>
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