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	<title>Customer Facing Systems &#187; Web Sites</title>
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	<link>http://www.blog.cfsystems.org</link>
	<description>Where your business connects with your customer</description>
	<pubDate>Thu, 05 Feb 2009 18:35:23 +0000</pubDate>
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		<title>Customer Experience Marketing &#038; Customer Facing Systems</title>
		<link>http://www.blog.cfsystems.org/2009/01/customer-experience-marketing-customer-facing-systems/</link>
		<comments>http://www.blog.cfsystems.org/2009/01/customer-experience-marketing-customer-facing-systems/#comments</comments>
		<pubDate>Mon, 05 Jan 2009 06:08:39 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Call/Contact Centers]]></category>

		<category><![CDATA[Customer Service]]></category>

		<category><![CDATA[Web Sites]]></category>

		<guid isPermaLink="false">http://www.blog.cfsystems.org/?p=111</guid>
		<description><![CDATA[I was reading the editorial on CRMToday&#8217;s web site by John Stanhope about Customer Experience Marketing. I was particularly impressed with his definition:

&#8220;Customer Experience Marketing (CEM) is a subset of an organization’s overall customer experience management strategy and drive to become customer-centric. CEM is about managing every single part of the interaction and experience a [...]]]></description>
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		<item>
		<title>Business Survival</title>
		<link>http://www.blog.cfsystems.org/2008/12/business-survival/</link>
		<comments>http://www.blog.cfsystems.org/2008/12/business-survival/#comments</comments>
		<pubDate>Wed, 31 Dec 2008 00:03:32 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[General]]></category>

		<category><![CDATA[Web Sites]]></category>

		<guid isPermaLink="false">http://www.blog.cfsystems.org/?p=107</guid>
		<description><![CDATA[I read with interest a post at the Wrapt in Web blog titled &#8220;Business Survival needs good IT People&#8221;. Certainly a very important point that businesses need to understand. The writer, Alistair Nicholson, makes some outstanding points which taken out of the context of his specific discussion are important for anyone making decisions about Customer [...]]]></description>
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		<title>Does Your Customer Facing Website Waste Space?</title>
		<link>http://www.blog.cfsystems.org/2008/12/does-your-customer-facing-website-waste-space/</link>
		<comments>http://www.blog.cfsystems.org/2008/12/does-your-customer-facing-website-waste-space/#comments</comments>
		<pubDate>Sun, 21 Dec 2008 00:27:46 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Web Sites]]></category>

		<guid isPermaLink="false">http://www.blog.cfsystems.org/?p=99</guid>
		<description><![CDATA[Is there anyone who doubts the importance of your home page on your web site. The real estate there is critical and shouldn&#8217;t be wasted. I found a quite good discussion I wanted to share about High Value Content. It&#8217;s worth reading.
]]></description>
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		<title>HP Continued: Lessons Learned</title>
		<link>http://www.blog.cfsystems.org/2008/11/hp-continued-lessons-learned/</link>
		<comments>http://www.blog.cfsystems.org/2008/11/hp-continued-lessons-learned/#comments</comments>
		<pubDate>Wed, 19 Nov 2008 00:07:09 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Call/Contact Centers]]></category>

		<category><![CDATA[Customer Service]]></category>

		<category><![CDATA[Human Activity Systems]]></category>

		<category><![CDATA[Web Sites]]></category>

		<guid isPermaLink="false">http://www.blog.cfsystems.org/?p=88</guid>
		<description><![CDATA[So, what have we learned or what can we take away from the experience with HP?

Even large companies make mistakes
No matter how well you think you&#8217;re doing, that might not be a customer&#8217;s perspective
Live connections demand responsiveness
Organize web knowledge bases to making finding answers to unexpected questions easy
Watch the Internet - Blogs, message board posts, [...]]]></description>
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		<title>Hewlett Packard - Customer Facing Failure</title>
		<link>http://www.blog.cfsystems.org/2008/11/hewlett-packard-customer-facing-failure/</link>
		<comments>http://www.blog.cfsystems.org/2008/11/hewlett-packard-customer-facing-failure/#comments</comments>
		<pubDate>Wed, 05 Nov 2008 21:23:56 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Call/Contact Centers]]></category>

		<category><![CDATA[Customer Service]]></category>

		<category><![CDATA[Web Sites]]></category>

		<guid isPermaLink="false">http://www.blog.cfsystems.org/?p=84</guid>
		<description><![CDATA[Let&#8217;s face it, I LOVE Hewlett-Packard equipment. I fell in love years ago with their calculators and their test equipment. My experiences were all positive. My HP45 was not my first calculator, but it was the first calculator that I LOVED as a tool.
During years of working in science and engineering, I encountered a number [...]]]></description>
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