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	<title>Customer Facing Systems &#187; Systems Analysis &amp; Design</title>
	<atom:link href="http://www.blog.cfsystems.org/category/systems-analysis-design/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.blog.cfsystems.org</link>
	<description>Where your business connects with your customer</description>
	<pubDate>Thu, 05 Feb 2009 18:35:23 +0000</pubDate>
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		<title>Collaboration Systems</title>
		<link>http://www.blog.cfsystems.org/2008/10/collaboration-systems/</link>
		<comments>http://www.blog.cfsystems.org/2008/10/collaboration-systems/#comments</comments>
		<pubDate>Sat, 04 Oct 2008 19:56:20 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Call/Contact Centers]]></category>

		<category><![CDATA[Customer Service]]></category>

		<category><![CDATA[Systems Analysis & Design]]></category>

		<guid isPermaLink="false">http://www.blog.cfsystems.org/?p=70</guid>
		<description><![CDATA[One of the important problems you need to deal with when building a Customer Facing System is collaboration support. Not necessary you say? Don&#8217;t believe it.
During the analysis of a company&#8217;s support services, we uncovered an interesting problem. it seems that customers had learned that they could call into the service line and ask for [...]]]></description>
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		<title>Building Customer Facing Systems</title>
		<link>http://www.blog.cfsystems.org/2008/09/building-customer-facing-systems/</link>
		<comments>http://www.blog.cfsystems.org/2008/09/building-customer-facing-systems/#comments</comments>
		<pubDate>Thu, 25 Sep 2008 02:56:38 +0000</pubDate>
		<dc:creator>tdettmann</dc:creator>
		
		<category><![CDATA[Call/Contact Centers]]></category>

		<category><![CDATA[System Development]]></category>

		<category><![CDATA[Systems Analysis & Design]]></category>

		<guid isPermaLink="false">http://www.blog.cfsystems.org/?p=30</guid>
		<description><![CDATA[I was reviewing some old magazines today, and was struck by two with implications for CFS construction. The first, in the July 2006 issue of Communications of the ACM (Avison, et. al, &#8220;Managerial IT Unconsciousness&#8221;, Comm ACM 49:7, July 2006, pp89-93) was in a special issue about Service Systems. It reviewed three studies done in [...]]]></description>
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