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	<title>Customer Facing Systems &#187; System Development</title>
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	<link>http://www.blog.cfsystems.org</link>
	<description>Where your business connects with your customer</description>
	<pubDate>Mon, 18 Apr 2011 07:26:31 +0000</pubDate>
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		<title>Too Many Technologists in Technology</title>
		<link>http://www.blog.cfsystems.org/2009/01/too-many-technologists-in-technology/</link>
		<comments>http://www.blog.cfsystems.org/2009/01/too-many-technologists-in-technology/#comments</comments>
		<pubDate>Tue, 06 Jan 2009 06:34:37 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Human Activity Systems]]></category>

		<category><![CDATA[System Development]]></category>

		<guid isPermaLink="false">http://www.blog.cfsystems.org/?p=113</guid>
		<description><![CDATA[WOW! I didn&#8217;t see this one coming, but it&#8217;s been too long in coming &#8221; &#8230; there are too many technologists in technology&#8221;. I found this in the article &#8216;Memo to Vendors: Here&#8217;s How to Build a Winner&#8216; by Mike Elgan of Computerworld writing for PCWorld. It&#8217;s the case not only for software systems, it&#8217;s [...]]]></description>
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		<title>Who created your Customer Facing System?</title>
		<link>http://www.blog.cfsystems.org/2008/10/who-created-your-customer-facing-system/</link>
		<comments>http://www.blog.cfsystems.org/2008/10/who-created-your-customer-facing-system/#comments</comments>
		<pubDate>Mon, 27 Oct 2008 13:19:09 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[System Development]]></category>

		<guid isPermaLink="false">http://www.blog.cfsystems.org/?p=80</guid>
		<description><![CDATA[Was your system implemented by one of the major consulting firms? Never having been part of one, I can&#8217;t speak to their policies or procedures and I can only judge by the projects I&#8217;ve come into AFTER a major consulting company has left. Maybe the perception is biased because I often see poor implementations or [...]]]></description>
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		<title>Building Customer Facing Systems</title>
		<link>http://www.blog.cfsystems.org/2008/09/building-customer-facing-systems/</link>
		<comments>http://www.blog.cfsystems.org/2008/09/building-customer-facing-systems/#comments</comments>
		<pubDate>Thu, 25 Sep 2008 02:56:38 +0000</pubDate>
		<dc:creator>tdettmann</dc:creator>
		
		<category><![CDATA[Call/Contact Centers]]></category>

		<category><![CDATA[System Development]]></category>

		<category><![CDATA[Systems Analysis & Design]]></category>

		<guid isPermaLink="false">http://www.blog.cfsystems.org/?p=30</guid>
		<description><![CDATA[I was reviewing some old magazines today, and was struck by two with implications for CFS construction. The first, in the July 2006 issue of Communications of the ACM (Avison, et. al, &#8220;Managerial IT Unconsciousness&#8221;, Comm ACM 49:7, July 2006, pp89-93) was in a special issue about Service Systems. It reviewed three studies done in [...]]]></description>
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