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	<title>Customer Facing Systems &#187; Human Activity Systems</title>
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	<link>http://www.blog.cfsystems.org</link>
	<description>Where your business connects with your customer</description>
	<pubDate>Thu, 05 Feb 2009 18:35:23 +0000</pubDate>
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		<title>Too Many Technologists in Technology</title>
		<link>http://www.blog.cfsystems.org/2009/01/too-many-technologists-in-technology/</link>
		<comments>http://www.blog.cfsystems.org/2009/01/too-many-technologists-in-technology/#comments</comments>
		<pubDate>Tue, 06 Jan 2009 06:34:37 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Human Activity Systems]]></category>

		<category><![CDATA[System Development]]></category>

		<guid isPermaLink="false">http://www.blog.cfsystems.org/?p=113</guid>
		<description><![CDATA[WOW! I didn&#8217;t see this one coming, but it&#8217;s been too long in coming &#8221; &#8230; there are too many technologists in technology&#8221;. I found this in the article &#8216;Memo to Vendors: Here&#8217;s How to Build a Winner&#8216; by Mike Elgan of Computerworld writing for PCWorld. It&#8217;s the case not only for software systems, it&#8217;s [...]]]></description>
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		<title>Economic Collapse Epidemiology - you&#8217;ve got to see this!</title>
		<link>http://www.blog.cfsystems.org/2008/11/economic-collapse-epidemiology-youve-got-to-see-this/</link>
		<comments>http://www.blog.cfsystems.org/2008/11/economic-collapse-epidemiology-youve-got-to-see-this/#comments</comments>
		<pubDate>Sat, 22 Nov 2008 00:52:42 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Human Activity Systems]]></category>

		<guid isPermaLink="false">http://www.blog.cfsystems.org/?p=93</guid>
		<description><![CDATA[I found a wonderful visualization of the collapse of the economy when I went to the Spirituality, Science, and Technology blog today. 
The post talked about a paper on the Epidemiology of the Credit Crises which was found while reading Chemoton § Vitorino Ramos’ research notebook. I tracked it back to the original paper which [...]]]></description>
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		<title>HP Continued: Lessons Learned</title>
		<link>http://www.blog.cfsystems.org/2008/11/hp-continued-lessons-learned/</link>
		<comments>http://www.blog.cfsystems.org/2008/11/hp-continued-lessons-learned/#comments</comments>
		<pubDate>Wed, 19 Nov 2008 00:07:09 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Call/Contact Centers]]></category>

		<category><![CDATA[Customer Service]]></category>

		<category><![CDATA[Human Activity Systems]]></category>

		<category><![CDATA[Web Sites]]></category>

		<guid isPermaLink="false">http://www.blog.cfsystems.org/?p=88</guid>
		<description><![CDATA[So, what have we learned or what can we take away from the experience with HP?

Even large companies make mistakes
No matter how well you think you&#8217;re doing, that might not be a customer&#8217;s perspective
Live connections demand responsiveness
Organize web knowledge bases to making finding answers to unexpected questions easy
Watch the Internet - Blogs, message board posts, [...]]]></description>
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		<title>How well is your Customer Facing System working?</title>
		<link>http://www.blog.cfsystems.org/2008/10/how-well-is-your-customer-facing-system-working/</link>
		<comments>http://www.blog.cfsystems.org/2008/10/how-well-is-your-customer-facing-system-working/#comments</comments>
		<pubDate>Sun, 19 Oct 2008 08:21:08 +0000</pubDate>
		<dc:creator>tdettmann</dc:creator>
		
		<category><![CDATA[Hard Systems]]></category>

		<category><![CDATA[Human Activity Systems]]></category>

		<category><![CDATA[Soft Systems]]></category>

		<guid isPermaLink="false">http://www.blog.cfsystems.org/?p=77</guid>
		<description><![CDATA[I frequently hear from people that they’re not satisfied with the performance of their Customer Facing System, whether it’s a customer service center, a collection center, a store front, or a front desk. Customer Facing Systems often don’t live up to expectations. Does yours? Have you asked why?
Some systems don’t work well because they “jest [...]]]></description>
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		<title>What IS a Customer Facing System?</title>
		<link>http://www.blog.cfsystems.org/2008/09/what-is-a-customer-facing-system/</link>
		<comments>http://www.blog.cfsystems.org/2008/09/what-is-a-customer-facing-system/#comments</comments>
		<pubDate>Thu, 18 Sep 2008 21:21:10 +0000</pubDate>
		<dc:creator>tdettmann</dc:creator>
		
		<category><![CDATA[Human Activity Systems]]></category>

		<guid isPermaLink="false">http://www.blog.cfsystems.org/?p=8</guid>
		<description><![CDATA[Most of what I see written about &#8216;Customer Facing Systems&#8217; is about technology. Most writers are talking about telephone call centers or web sites or CRM systems or whatever. When you dig in a little, what you find in many cases is that their perspective is shaped by the company they&#8217;re working for and the [...]]]></description>
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