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	<title>Customer Facing Systems &#187; Hard Systems</title>
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	<link>http://www.blog.cfsystems.org</link>
	<description>Where your business connects with your customer</description>
	<pubDate>Mon, 18 Apr 2011 07:26:31 +0000</pubDate>
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		<title>How well is your Customer Facing System working?</title>
		<link>http://www.blog.cfsystems.org/2008/10/how-well-is-your-customer-facing-system-working/</link>
		<comments>http://www.blog.cfsystems.org/2008/10/how-well-is-your-customer-facing-system-working/#comments</comments>
		<pubDate>Sun, 19 Oct 2008 08:21:08 +0000</pubDate>
		<dc:creator>tdettmann</dc:creator>
		
		<category><![CDATA[Hard Systems]]></category>

		<category><![CDATA[Human Activity Systems]]></category>

		<category><![CDATA[Soft Systems]]></category>

		<guid isPermaLink="false">http://www.blog.cfsystems.org/?p=77</guid>
		<description><![CDATA[I frequently hear from people that they’re not satisfied with the performance of their Customer Facing System, whether it’s a customer service center, a collection center, a store front, or a front desk. Customer Facing Systems often don’t live up to expectations. Does yours? Have you asked why?
Some systems don’t work well because they “jest [...]]]></description>
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		<title>Technology isn&#8217;t your most important consideration &#8230; BUT &#8230;</title>
		<link>http://www.blog.cfsystems.org/2008/10/technology-isnt-your-most-important-consideration-but/</link>
		<comments>http://www.blog.cfsystems.org/2008/10/technology-isnt-your-most-important-consideration-but/#comments</comments>
		<pubDate>Tue, 14 Oct 2008 03:17:19 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Call/Contact Centers]]></category>

		<category><![CDATA[Customer Service]]></category>

		<category><![CDATA[Hard Systems]]></category>

		<category><![CDATA[Hardware]]></category>

		<guid isPermaLink="false">http://www.blog.cfsystems.org/?p=74</guid>
		<description><![CDATA[It&#8217;s one thing to say that the heart of a customer facing system is NOT in it&#8217;s technology, which is true. Good people can do great things with terrible technology. I&#8217;ve studied systems where people were handed their customer contact information on 3X5 cards and worked with that. However, good people with good technology support [...]]]></description>
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