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	<title>Customer Facing Systems &#187; General</title>
	<atom:link href="http://www.blog.cfsystems.org/category/general/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.blog.cfsystems.org</link>
	<description>Where your business connects with your customer</description>
	<pubDate>Thu, 05 Feb 2009 18:35:23 +0000</pubDate>
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		<title>SMART Goals</title>
		<link>http://www.blog.cfsystems.org/2009/01/smart-goals/</link>
		<comments>http://www.blog.cfsystems.org/2009/01/smart-goals/#comments</comments>
		<pubDate>Tue, 27 Jan 2009 22:43:23 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[General]]></category>

		<category><![CDATA[Project Management]]></category>

		<guid isPermaLink="false">http://www.blog.cfsystems.org/?p=139</guid>
		<description><![CDATA[Ever heard of SMART Goals? I&#8217;ve seen several variations on the title, but it&#8217;s used something like this:



S - Specific
M - Measureable
A - Achievable
R - Relevant
T - Time dimensioned


Most people think of them as important for things like life goals or large projects, but you need to think about them even for small projects.
There are [...]]]></description>
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		</item>
		<item>
		<title>Moving in the next week</title>
		<link>http://www.blog.cfsystems.org/2009/01/moving-in-the-next-week/</link>
		<comments>http://www.blog.cfsystems.org/2009/01/moving-in-the-next-week/#comments</comments>
		<pubDate>Sun, 25 Jan 2009 22:06:58 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://www.blog.cfsystems.org/?p=135</guid>
		<description><![CDATA[I&#8217;ll be moving in the next week, so there will likely be some interruption in my posting schedule. I&#8217;ll try to get some posts ready to go, but no promises.
]]></description>
		<wfw:commentRss>http://www.blog.cfsystems.org/2009/01/moving-in-the-next-week/feed/</wfw:commentRss>
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		<item>
		<title>Take a look at my other blogs</title>
		<link>http://www.blog.cfsystems.org/2009/01/take-a-look-at-my-blogs/</link>
		<comments>http://www.blog.cfsystems.org/2009/01/take-a-look-at-my-blogs/#comments</comments>
		<pubDate>Sun, 25 Jan 2009 22:02:20 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://www.blog.cfsystems.org/?p=131</guid>
		<description><![CDATA[If you find this interesting, try these

Writing for Techies - my collected notes and thoughts on writing, speaking, and communicating in general
Antennas, Modeling, and More - Antennas, Propagation, and Low Power operation are my interests in Amateur Radio. Here is where I talk about them
In2SciFi - My personal thoughts on a wide range of topics [...]]]></description>
		<wfw:commentRss>http://www.blog.cfsystems.org/2009/01/take-a-look-at-my-blogs/feed/</wfw:commentRss>
		</item>
		<item>
		<title>SPAM is Amazing!</title>
		<link>http://www.blog.cfsystems.org/2009/01/spam-is-amazing/</link>
		<comments>http://www.blog.cfsystems.org/2009/01/spam-is-amazing/#comments</comments>
		<pubDate>Fri, 16 Jan 2009 17:21:38 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://www.blog.cfsystems.org/?p=123</guid>
		<description><![CDATA[Since I started this blog, I&#8217;ve been trapping spam and rejecting it before it gets posted. I&#8217;m amazed at how much there is targeting blogs like this one. There is no discrimination, no attempt to get it to any sort of right place. Further, there is no apparent concern that it doesn&#8217;t get posted, just [...]]]></description>
		<wfw:commentRss>http://www.blog.cfsystems.org/2009/01/spam-is-amazing/feed/</wfw:commentRss>
		</item>
		<item>
		<title>More Modeling</title>
		<link>http://www.blog.cfsystems.org/2008/12/more-modeling/</link>
		<comments>http://www.blog.cfsystems.org/2008/12/more-modeling/#comments</comments>
		<pubDate>Wed, 31 Dec 2008 20:00:29 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://www.blog.cfsystems.org/?p=109</guid>
		<description><![CDATA[Customer Facing Systems need to be understood. That was the whole point of several of my recent postings. I wanted to share still another model which was part of a facilitated modeling session from years ago.

I&#8217;ve been rebuilding this model as an exercise to think about some of the influences again. Let me emphasize that [...]]]></description>
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		</item>
		<item>
		<title>Business Survival</title>
		<link>http://www.blog.cfsystems.org/2008/12/business-survival/</link>
		<comments>http://www.blog.cfsystems.org/2008/12/business-survival/#comments</comments>
		<pubDate>Wed, 31 Dec 2008 00:03:32 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[General]]></category>

		<category><![CDATA[Web Sites]]></category>

		<guid isPermaLink="false">http://www.blog.cfsystems.org/?p=107</guid>
		<description><![CDATA[I read with interest a post at the Wrapt in Web blog titled &#8220;Business Survival needs good IT People&#8221;. Certainly a very important point that businesses need to understand. The writer, Alistair Nicholson, makes some outstanding points which taken out of the context of his specific discussion are important for anyone making decisions about Customer [...]]]></description>
		<wfw:commentRss>http://www.blog.cfsystems.org/2008/12/business-survival/feed/</wfw:commentRss>
		</item>
		<item>
		<title>A MOST Dangerous Time for Customer Facing Systems</title>
		<link>http://www.blog.cfsystems.org/2008/12/a-most-dangerous-time-for-customer-facing-systems/</link>
		<comments>http://www.blog.cfsystems.org/2008/12/a-most-dangerous-time-for-customer-facing-systems/#comments</comments>
		<pubDate>Thu, 25 Dec 2008 01:33:33 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://www.blog.cfsystems.org/?p=104</guid>
		<description><![CDATA[Over and over again it&#8217;s been proved, but apparently the lesson is never learned, good decisions come from understanding. If you don&#8217;t understand, you&#8217;re gambling. I don&#8217;t know if anyone is following this, but you need to think about YOUR customer facing system (CFS) now and what you plan to do to respond to the [...]]]></description>
		<wfw:commentRss>http://www.blog.cfsystems.org/2008/12/a-most-dangerous-time-for-customer-facing-systems/feed/</wfw:commentRss>
		</item>
		<item>
		<title>How efficient is your Customer Facing System</title>
		<link>http://www.blog.cfsystems.org/2008/11/how-efficient-is-your-customer-facing-system/</link>
		<comments>http://www.blog.cfsystems.org/2008/11/how-efficient-is-your-customer-facing-system/#comments</comments>
		<pubDate>Sun, 02 Nov 2008 02:00:20 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Call/Contact Centers]]></category>

		<category><![CDATA[Customer Service]]></category>

		<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://www.blog.cfsystems.org/?p=82</guid>
		<description><![CDATA[Whether you&#8217;re running a Call Center, a Web Store, or just talking to customers across a counter, efficiency needs to be an important part of what you&#8217;re doing. The problem is, very few advisers give you the full story about efficiency when proposing changes to processes, technology, or anything else.
Efficiency is often looked down on [...]]]></description>
		<wfw:commentRss>http://www.blog.cfsystems.org/2008/11/how-efficient-is-your-customer-facing-system/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Everyday Project Management</title>
		<link>http://www.blog.cfsystems.org/2008/10/everyday-project-management/</link>
		<comments>http://www.blog.cfsystems.org/2008/10/everyday-project-management/#comments</comments>
		<pubDate>Thu, 09 Oct 2008 07:16:40 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://www.blog.cfsystems.org/?p=72</guid>
		<description><![CDATA[No matter what you&#8217;re writing or speaking about, if it&#8217;s more than a few lines, it deserves some attention and some planning. That&#8217;s basic emphasis of my whole approach. it doesn&#8217;t require Microsoft Project or similar software and doesn&#8217;t require full-blown project management or a specialist like a certified PMP. You need something that I [...]]]></description>
		<wfw:commentRss>http://www.blog.cfsystems.org/2008/10/everyday-project-management/feed/</wfw:commentRss>
		</item>
		<item>
		<title>How can I help?</title>
		<link>http://www.blog.cfsystems.org/2008/09/how-can-i-help/</link>
		<comments>http://www.blog.cfsystems.org/2008/09/how-can-i-help/#comments</comments>
		<pubDate>Sun, 28 Sep 2008 21:11:33 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://www.blog.cfsystems.org/?p=47</guid>
		<description><![CDATA[Customer Facing Systems are important to any business, no matter how large or small. Unfortunately, they are often poorly implemented even by large companies with enormous resources. Why?
The answer is simple, interactions with customers APPEAR simple, but when you wrap up many interactions in many forms over a long period of time and you involve [...]]]></description>
		<wfw:commentRss>http://www.blog.cfsystems.org/2008/09/how-can-i-help/feed/</wfw:commentRss>
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