Customer Facing Systems need to be understood. That was the whole point of several of my recent postings. I wanted to share still another model which was part of a facilitated modeling session from years ago.

I’ve been rebuilding this model as an exercise to think about some of the influences again. Let me emphasize that this is a partial model built on a real situation (the company to remain anonymous). This about the influences here. What other connections could YOU find here? More importantly, how does this relate to your own situation? Does your operation look anything like this?

Categories: Customer Service, General